Customer Support Agreements (CSA)

One Call. One Team. One Solution.

Customer Support Agreements + Connectivity

Basic CSA

- Filter kits for each service  

- No oils are included  

- Annual machine inspection is required

- Includes remote monitoring 

Plus CSA

- Filter kits for 250 and 500 hour services 

- 1000 and 2000 hour PM services performed by Thompson Machinery

- Annual machine inspection is performed

- Includes remote monitoring 

Premium CSA

- All PM services performed by Thompson 

- Machine inspection performed during the services

- Product Link included in the agreement. 

- Includes remote monitoring 

What is a Customer Support Agreement (CSA)?

CSA agreements are tailored to fit your business needs and can range from simple Preventive Maintenance Kits to sophisticated Total Cost Performance Guarantees. No matter which option you choose, you can be assured that Thompson Machinery will provide you with careful planning and ongoing attention that will help you succeed.  

Benefits:

- Up-to-date, on-time maintenance schedule

- Used oil and filter disposal (EPA compliant and documented)

- No investment in lube truck, mechanic, or training… We've got you covered!

- Maintenance history records with online access… Higher resale value!

- Detailed visual machine inspection and report with each service (Cat Inspect App)

- Remote GPS Condition Monitoring

- Fixed cost, for your convenience

  

Customer Testimonials - Rawso Constructors 

  

VisionLink Subscriptions

VisionLink Daily

- Cat Daily data reporting in to Vision Link, once daily  

- More reporting and tracking availability  

- Available on all devices. 

Cat Basic

- Hourly updates from the hardware on the machine  

- Hours, location, and asset utilization tracking  

- Available on all devices

Cat Essentials

- Hourly updates and notification abilities  

- Access to all data from on board ECM’s   

- Only available on Pro and Elite units. 

Condition Monitoring

- A real person monitoring your equipment for vital information and maintenance due  

- Machine information reports daily, weekly, or monthly  

- Communication on any vital notifications sent out by the machine or from other sources

  Want to get connected and learn more about CSA's?

Contact Ronnie Jackson today!

Ronnie Jackson

EM Solutions Supervisor

Email:  ronnie.jackson@tmcat.com

Phone:  615-744-7854  

Mobile:  615-416-3944

LinkedIn  

Name

Phone Number

Email

"Connectivity with our customers is all about increasing their bottom line… Less fuel, less time, increased accuracy… and more profit. "

John Thompson, VP of Sales

Connected Cat Machines @ Thompson

4,727

Oil Samples Processed

135/day

Minimum Hours Technical Training

35/annual